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Изменение круизов компании Viking Cruises в связи с затоплением города Пассау

Круизные новости

Изменение круизов компании Viking Cruises в связи с затоплением города Пассау 04.06.2013

Viking Cruises опубликовала полный список изменений дунайских круизов до 16 июня. По некоторым круизам полностью изменены маршруты. Полностью отменены стоянки в немецком городе Пассау, пассажиров из аэропортов повезут к другому месту посадки.

На часть круизов будет предложена замена теплоходов, так как из-за разлива рек теплоходы не успевают подойти к месту посадки пассажиров.

Полный список изменений в официальном письме компании:


CENTRAL EUROPE WEATHER UPDATE - JUNE 3, 2013

Dear Viking Guests,

We understand that you are concerned and have questions about your upcoming travels to Europe. Please know that we’ve been working throughout the weekend – in constant contact with our Swiss operations team – managing the schedules of those guests currently in Europe and planning for upcoming departures. In many instances, due to having the largest fleet in river cruising combined with our in-house nautical and operations team in Switzerland, we are able to continue operating our itineraries through careful planning and switching of sister ships. In every decision we make, the safety of our guests and crew remains our top priority.

Due to the unprecedented and severe flooding throughout areas of central Europe, we have decided to make the necessary itinerary alterations below:

Itinerary Modifications

1. June 5th Romantic Danube (Budapest to Nuremberg) aboard Viking Odin — This cruise will now take place on sister ship, Viking Freya (Longship, built 2012). Due to water levels, the ship will not be in the normal port of embarkation. Viking representatives will meet all guests at the airport—regardless of whether or not air/transfers were purchased from Viking—and transport guests to where the ship is. There will also be a representative at the normal port of embarkation near the Chain Bridge in Budapest, along with transportation to the ship’s current docking location. After embarkation, the itinerary is expected to proceed with some minor alterations—the most notable of which is that we do not anticipate it will be possible to visit Passau.

2. June 5th Romantic Danube (Nuremberg to Budapest) aboard Viking Freya — This cruise will now take place on sister ship, Viking Odin (Longship, built 2012). Due to water levels, the ship will not be in the normal port of embarkation. Viking representatives will meet all guests at the airport—regardless of whether or not air/transfers were purchased from Viking—and transport guests to where the ship will be located in Regensburg. There will also be a representative at the normal port of embarkation in Nuremberg, along with transportation to the ship’s current docking location. After embarkation, the itinerary is expected to proceed with some minor alterations—the most notable of which is that we do not anticipate it will be possible to visit Passau.

3. June 8th Romantic Danube (Nuremberg to Budapest) aboard Viking Njord — This cruise will now take place on sister ship, Viking Idun (Longship, built 2012). Due to water levels, the ship will not be in the normal port of embarkation. Viking representatives will meet all guests at the airport—regardless of whether or not air/transfers were purchased from Viking—and transport guests to where the ship will be located in Riedenburg. There will also be a representative at the normal port of embarkation in Nuremberg, along with transportation to the ship’s current docking location. After embarkation, the itinerary is expected to proceed with some minor alterations. We do not currently anticipate being able to visit the city of Passau.

4. June 8th Romantic Danube (Budapest to Nuremberg) aboard Viking Idun — This cruise will now take place on sister ship, Viking Njord (Longship, built 2012). Due to water levels, the ship will not be able to reach Budapest, but will be waiting for guests in Bratislava. Viking will arrange for one hotel night in Budapest for the evening of June 8th. Viking representatives will meet all guests at the airport—regardless of whether or not air/transfers were purchased from Viking—and transport guests to the hotel. There will also be a representative at the normal port of embarkation in Budapest, along with transportation to the hotel. On June 9th guests will travel by motorcoach to meet the ship in Bratislava. After embarkation, the itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary. We do not currently anticipate being able to visit the city of Passau.

5. June 8th Grand European Tour (Budapest to Amsterdam) aboard Viking Embla — This cruise is expected to proceed as scheduled, with only minor (if any) additional alterations necessary. We do not currently anticipate being able to visit the city of Passau.

6. June 8th Passage to Eastern Europe (Bucharest to Budapest) aboard Viking Aegir — This cruise is expected to proceed as scheduled, with only minor (if any) additional alterations necessary.

7. June 8th Grand European Tour (Amsterdam to Budapest) aboard Viking Forseti — This cruise will begin with 1-2 hotel nights in Amsterdam, as Viking Forseti will be unable to arrive in the port of embarkation. Viking representatives will meet all guests at the airport—regardless of whether or not air/transfers were purchased from Viking—and transport guests to the hotel. There will also be a representative at the normal port of embarkation in Amsterdam, along with transportation to the hotel. Guests will then travel by motorcoach to meet the ship in the middle Rhine area. After embarkation, the itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary. We do not currently anticipate being able to visit the city of Passau.

8. June 9th Rhine Getaway (Basel to Amsterdam) aboard Viking Sun — This cruise will now take place on sister ship, Viking Helvetia. Aside from the different ship, this itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary.

9. June 9th Rhine Getaway (Amsterdam to Basel) aboard Viking Helvetia — This cruise will now take place on sister ship, Viking Sun. Aside from the different ship, this itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary.

10. June 9th Elegant Elbe (Berlin to Prague) aboard Viking Schumann — This cruise will now take place on sister ship, Viking Fontane. Aside from the different ship, this itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary.

11. June 9th Elegant Elbe (Prague to Berlin) aboard Viking Fontane — This cruise will now take place on sister ship, Viking Schumann. Aside from the different ship, this itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary.

12. June 9th Romantic Danube (Budapest to Nuremberg) aboard MS Vienna — This cruise will begin on Viking Legend. Due to water levels, the ship will not be in the normal port of embarkation. Viking representatives will meet all guests at the airport—regardless of whether or not air/transfers were purchased from Viking—and transport guests to where the ship is. There will also be a representative at the normal port of embarkation near the Chain Bridge in Budapest, along with transportation to the ship’s current docking location. When Viking Legend meets up with the MS Vienna along the Danube River, guests will be transferred to their original ship and the itinerary will then proceed as scheduled, with only minor (if any) additional alterations necessary. We do not currently anticipate being able to visit the city of Passau.

13. June 9th Grand European Tour (Budapest to Amsterdam) aboard Viking Tor — This cruise will now take place on sister ship, Viking Bragi (Longship, built 2013). Aside from the different ship, this itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary. We do not currently anticipate being able to visit the city of Passau.

14. June 9th Grand European Tour (Amsterdam to Budapest) aboard Viking Var — This cruise will begin on Viking Prestige, where guests will board in Amsterdam, as originally scheduled. When Viking Prestige meets up with the Viking Var along the river, guests will transfer to their original ship and the itinerary will then proceed as scheduled, with only minor (if any) additional alterations necessary. We do not currently anticipate being able to visit the city of Passau.

15. June 12th Grand European Tour (Budapest to Amsterdam) aboard Viking Sky — This cruise will begin on Viking Legend. Due to water levels, the ship will not be in the normal port of embarkation. Viking representatives will meet all guests at the airport—regardless of whether or not air/transfers were purchased from Viking—and transport guests to where the ship is. There will also be a representative at the normal port of embarkation near the Chain Bridge in Budapest, along with transportation to the ship’s current docking location. When Viking Legend meets up with the Viking Sky along the Danube River, guests will be transferred to their original ship and the itinerary will then proceed as scheduled, with only minor (if any) additional alterations necessary.

16. June 16th Grand European Tour (Amsterdam to Budapest) aboard Viking Bragi — This cruise will now take place on sister ship, Viking Tor (Longship, built 2013). Aside from the different ship, this itinerary is expected to proceed as scheduled, with only minor (if any) additional alterations necessary.

For questions about the above departures, guests can email TravelCrisis@vikingcruises.com or call Customer Relations at 1.877.523.0579, Monday through Friday, 7:30 a.m. to 5:00 p.m., Pacific. Please try to understand that we are currently experiencing an unusually high volume of calls and emails and therefore we may not be able to return your message with our standard speed, but all communications will be returned as quickly as we can.

Up-to-Date Information

Other guests scheduled to sail in Europe during the month of June should assume that their cruise is still scheduled for departure. If there is a need to alter or cancel any sailings due to the current areas of flooding, guests will be notified by Viking via email as soon as we are aware of any necessary changes.

This level of flooding is extremely unusual and we will continue to monitor and evaluate the situation closely. The most up-to-date information regarding the floods will continue to be posted here on the website.

Kind regards,
Viking Cruises

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